Coordinator, Ticketing Operations

About the role

Coordinator, Ticketing Operations

We have an exciting opportunity for an individual to join our Liverpool FC team as a Coordinator, Ticketing Operations. This role is a key part of the Ticketing Operations team, supporting the delivery of the club’s ticketing operation both internally and externally. You will have a good understanding of the requirements of our internal business clients along with the requirements of delivering to our passionate supporter base. The ability to not only understand these groups but also adapt to and ultimately deliver their ticketing requirements is critical to the success of this role.

What will you be doing?

• To support the ticketing sales processes across men’s and women’s fixtures in all competitions.
• To process all contractual ticket allocations to our internal client list.
• Oversee the printing and distribution of visitor’s allocations to clubs visiting Anfield.
• Contribute and review all ticket related communications, to include, among other things, selling notices, web page content, FAQs and social media.
• Assist as a point of contact for escalated ticketing queries from the Supporter Services team.
• Run a variety of sales and availability reports to inform internal stakeholders about live sales  to inform decision making and inventory management.
• Work on a rota basis, on a match day or event day to provide first line support for the Supporter Services team and other Club stakeholders in delivering the club’s ticketing approach.
• Attend, as required, pre and post-match briefings, representing the department and conveying our requirements.
• Support the delivery of key tasks across the Ticket Operations team, including inventory management, processing of tickets, data analysis etc.

Who are we looking for? 

To be successful in this role, you will have experience within a ticketing department in the sports or hospitality industry. You will have knowledge of the Club’s Ticketing policies and processes and experience using Seat Geek and Fortress or similar systems. It is important you are proficient with Microsoft Excel and have meticulous attention to detail. You will have effective communication, excellent time management and organisational skills. 

Due to high volumes, this role may close earlier depending on number of applications. 

Why should you apply? 

This is a full-time perm position working 35 hours per week. Your main base will be at Anfield.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and a contributory pension scheme.

You will have access to our benefits kit bag where you can get high street discounts, and a selection of benefit schemes you can join. There are opportunities to get involved with volunteering through our LFC Foundation to give back to the local community.

At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you. 

Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.

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